we are committed to creating an inclusive and welcoming experience for all guests. Our facilities and services support a wide range of accessibility needs, ensuring comfort and confidence throughout your stay
Our facilities and services cater for guests with blind or low vision, deaf or low hearing, limited mobility, wheelchairs or mobility scooters, food allergies or intolerances, cognitive disabilities or people on the Autism Spectrum.
Guests can make bookings or enquiries via phone, email or via our online web portal.
Our website supports screen readers and has high-contrast forms and submit buttons.
Information is provided in plain english, with easy-to-read signage and printed information, A tablet with text-to-voice and pen/paper is available at reception along with non-voice communication options: text, SMS and email.
Car Park & Access includes a drop-off zone, designated accessible parking bays, level or ramped access from car park to entry and kerb ramps where needed.
Entry & Reception Access includes;
- Drop-off point close to the entrance
- Self-opening or light-pressure entry doors
- Entrance width compliant with ramps
- Clear 1500 mm x 1500 mm space in front of entry doors
- Reception seating available
- Maps and info available in written form
- Even, glare-free lighting
- Pre-arrival electronic check-in to reduce waiting times
- Luggage assistance available
Internal spaces and public areas have clear, unobstructed routes between buildings with corridors wider than 900 mm, seating available throughout and quiet spaces available for children and guests on the Autism Spectrum.
External Paths are made of concrete, asphalt, smooth paving or compacted gravel and pathways are wider than 900 mm. All ramps meet 1:14 gradient with raised edges for safety.
Registered service animals are welcome throughout the resort and accommodation is available for guests travelling with service animals.
Accessible Rooms:
- Two wheelchair-accessible rooms available
- Bedroom furniture can be rearranged on request
- Clear floor space beside beds
- Doors open fully against walls
- Chair with rigid arms available
- High-contrast walls, flooring and furniture
- Easy-grip wardrobe and drawer handles
- Bedside lamp switches within easy reach
- Room phones with volume control
- Non-allergenic bedding and cleaning products available
Bathroom within Accessible Rooms include:
- Insulated pipes and protected heating appliances
- Clearly marked hot and cold taps
- Handrails fitted
- Toilets at compliant height with side clearance
- Roll-in shower with fold-down seat or shower chair
- Hand-held shower on a flexible hose
Swimming Pool Area features:
- Unisex accessible change facilities
- Accessible toilet
- Accessible shower
- Lift access to pool level
Inclusive Dining Spaces within our onsite restaurant include:
- Level access into and through the dining area
- Doorways at least 850 mm wide
- Moveable chairs for wheelchair accommodation
- Well-lit dining zones
- Menus available in Plain English
- Accessible toilet nearby
To learn more about our accessibility features and plan your stay, please view our Accessibility Guide.